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BEST CANCELLATION & RESCHEDULING POLICY
 CANCELLATION 24 HOURS: FULL REFUND
(MINUS PROCESSING FEE)
FREE RESCHEDULING: UP TO 2 HOURS IN ADVANCE
SAME DAY CANCELLATION: $20.00 FEE 
LAST HOUR CANCELLATION: NO REFUND
NO SHOW: NO REFUND

*To avoid penalties, you can opt for a lifetime guarantee gift card that doesn’t expire if you're unable to keep your reservation.*

HOLIDAY/VALENTINE CANCELLATION POLICY

(NOVEMBER.15th - JANUARY.9TH & FEBRUARY. 14TH) 

CANCELLATION (24 HOURS IN ADVANCE): $10.00 FEE
SAME DAY CANCELLATION: $50.00 FEE 
LAST HOUR CANCELLATION: NO REFUND
NO SHOW: NO REFUND

DURING HOLIDAYS (NOV.15TH - JAN.9TH & FEB.14TH)
WE ARE VERY LIMITED WITH AVAILABILITY 
 

FREE CANCELLATION TERMS​

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  • NYPD Blockades or Street Closures.

  • Temperatures above (+150 heat index) 87 or below 19 degrees.

  • Extreme Weather Advisories. 

    • Heavy Snowfall 

    • Blizzard Conditions

    • Heat Advisories 

    • Heavy Rainfall etc.

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For safety reasons, NYC Horse Carriage Rides™ reserves the right to cancel any tour due to predicted or actual adverse weather conditions such as high winds, thunder and lightning storms, or any weather statements issued for New York City by The National Weather Service, in which case a full refund is issued.

NYC Horse Carriage Rides™ reserves the right to cancel a tour due to any unforeseen circumstance, such as mechanical failure, in which case a full refund will be issued.​

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FREE RESCHEDULING

You may contact us several (2-3) hours before your reservation if you are experiencing delays & need to reschedule.

This does not guarantee we will have the specific time-slots available to reschedule & you would need to cooperate with our openings/availabilities.

 

IMPORTANT: We are limited to time slots during the month of November & December & Valentines Day. 

 

Keep in mind, we may not have openings for rescheduling due to high volume bookings. 

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If you have any questions about our policy or services, please do not hesitate to contact us! 

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Email: info@nychorsecarriagerides.com 

Call: +1(516)606-6212

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Thank you and we look forward to doing business with you!

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